FAQ's
FREQUENTLY ASKED QUESTIONS
Miscellaneous Questions
Q • Where do you ship?
A • We proudly ship all products to all of the USA and Canada. We ship around the world at buyers expense, and are not responsible for customs & border fees. We are unable to ship certain products over seas such as nail liquid (monomer), and adhesives.
Q • Can you ship all products over the border?
A • We currently are unable to ship nail liquid (monomer) anywhere outside the continental United States.
For all CANADA ORDERS please select UPS STANDARD GROUND only
Please be advised when ordering out of country, we are not responsible for any taxes or border fees/customs duties required by your country. This cost is not included in shipping, and is determined by your countries customs.
Q • What is your turnaround time for processing?
A • We ask for 3-5 business days to process and package your order. Please allow up to 10 business days to process international orders prior to shipping Often times it can be sooner than this, though during sales and holidays it could take longer. Each of our items is prepared by hand, so we appreciate your patience.
Q • How long does shipping take?
A • Shipping can take anywhere between 1 day to 21 business days to receive your order depending on where you're located. The average shipping time for within the United States is between 1 and 5 business days. For Canada orders, you can expect to receive your item between 5 and 21 business days, although beyond our control, customs may cause delay and prolong this time frame. You may select express shipping options during check out to ensure your package gets to you in the time frame you would like.
Q • What happens if my item arrives damaged?
A • Please notify us at hello@tickledpinque.com within 20 days of your purchase, provide your order number, a picture of your packing slip, and a picture of the defected box, and item. Please make sure you do NOT throw away the packaging, as we need photos of this as well. Tickled Pinque Cosmetics wilI examine the product for defects prior to providing a replacement product or product credit. Shipping charges will only be paid by Tickled Pinque Cosmetics if the product is determined by Tickled Pinque Cosmetics to be defective.
Requests made outside of the 20 days from the date of purchase may be denied.
Scoops/Winnings Damage in Transit
Any scoops purchased, or winnings from scoops that are damaged in transit can not be issued replacements due to the unpredictable stock and limited quantities. If the entire order is proven to be unusable, we will provide either a refund or gift card for the total cost of the scoop. If partial items are damaged, we will issue a gift card or discount code with a value equal or lesser than the original price paid by the customer. If partial damage is proven and a gift card or discount code is issued, the value will ultimately be determined by the managing customer service representative.
Q • What happens if I've received a different item than what I ordered?
A • Please notify us at hello@tickledpinque.com within 20 days of your purchase, provide your order number, a picture of your packing slip, and a picture of the contents you've received. Tickled Pinque will send you a pre-paid shipping return label via e-mail to return the incorrect item(s) to our facility, and refund or replace the correct item(s).
Requests made outside of the 20 days from the date of purchase may be denied.
Q • My order is missing an item, what do I do?
A • Please notify us at hello@tickledpinque.com within 20 days of your purchase, provide your order number, a picture of your packing slip, a picture of the contents you've received, and a picture of the outside of the box your item was delivered in. This is to determine whether the item was lost during shipping due to a damaged package.
Requests made outside of the 20 days from the date of purchase may be denied.
Q • Can I return or exchange an item I ordered?
A • All sales are final. When making your purchase, you agreed to the terms & conditions that specify that all sales are final. Tickled Pinque sells made-to-order, hand made products and cosmetics, therefore due to hygienic reasons once an item leaves our facility, it can not be returned, and the sale is final.
Q • When do you ship?
A • We ship packages from Monday - Friday between the hours of 9am and 5pm.